FEATURES
Inside ChatSheba
A full customer conversation platform — the channels your customers actually use, a human CRM, and an AI machine — built natively for Arabic and engineered for teams who take support seriously.
CHANNELS
The channels your customers use, one command center
WhatsApp Business API
Official WhatsApp Business API — templates, media, and 24-hour window tracking, with full campaign support.
- Official API
- 24h window
Telegram
Full bot API with rich media, buttons, and group support.
- Bot API
- Media support
Website
Embeddable web chat widget with pre-chat forms and customizable branding.
- Embeddable
- Custom branding
Your own web & mobile apps
Build ChatSheba directly into your own web or mobile app via the ChatSheba channel API — connected perfectly to your product's flows.
- Web + Mobile
- Your flows
01 / THE CRM DASHBOARD
Where your team runs every conversation. Built to make support feel deliberate, not frantic.
Manage every conversation
Work an inbox that scales from five tickets to five thousand.
- Conversation states: open, pending, resolved, snoozed
- Labels with color coding
- Priority levels on every ticket
- Custom filter views and saved queries
- Bulk actions across conversations
- Private notes and @mentions
Know every customer
A single, living profile for every person who talks to you.
- Unified contact profiles across channels
- Unlimited custom attributes
- Dynamic segments and lists
- Contact merge and deduplication
- CSV import and export
- Full activity timeline per contact
Run your team
Structure, roles, and workload — visible at a glance.
- Teams with nested membership
- Roles and granular permissions
- Agent availability status
- Per-agent capacity limits
- Collaborative shared inbox
- Internal mentions and handoffs
Track what matters
Reports your operations lead will actually read.
- Real-time dashboard
- Conversation volume and resolution reports
- Per-agent performance reports
- Per-label and per-team breakdowns
- CSAT surveys with follow-up
- Trend comparisons and CSV export
Ship faster
Shortcuts, macros, and muscle memory for high-volume days.
- Canned responses in multiple languages
- Keyboard shortcuts throughout
- Command bar for fast navigation
- Business hours and time zones
- Auto-responders outside working hours
- Personal and team signatures
Brand your experience
Your name on every touchpoint, not ours.
- Chat widget customization
- Pre-chat and post-chat forms
- Email template customization
- Help center branding and domain
02 / THE AI MACHINE
An AI agent that understands Arabic the way your customers speak it — trained on your business, tuned to your voice, and ready before your team logs in.
Train your AI
Teach it your business without writing a line of code.
- Updatable knowledge base
- Custom response programming
- File ingestion: PDF, Excel, TXT, images
- Image management and visual context
Always on, in every dialect
24/7 coverage in the Arabic your customers actually use.
- 24/7 availability with 15-second response
- Arabic dialects: Gulf, Yemeni, Egyptian, Levantine, Maghrebi
- Programmable voice and style
- Multimodal input — text, voice notes, images
- Sentiment recognition on every message
Automate the repetitive
Rules that think before your team has to.
- Event-based triggers
- Condition filters with AND/OR logic
- Actions: assign, label, email, webhook
- Actions: auto-reply, resolve, snooze, attach
Hand off gracefully
When the AI needs a human, the human gets the full story.
- Full conversation context preserved
- Escalation rules by topic and sentiment
- Skill-based routing to the right agent
Run WhatsApp campaigns
Template lifecycle and outbound messaging, handled.
- Template creation and submission
- All template types: text, media, buttons
- 24-hour window tracking per contact
- Campaign delivery and status reports
Built bilingual
Interface in 10+ languages with auto-detection.
Bilingual help center
Multi-language knowledge base with auto-routing.
Message translation
Real-time translation for conversations.
Custom attributes
Unlimited fields on contacts and conversations.
Quality scoring
Conversation monitoring and performance benchmarks.
Compliance exports
Full transcript export for audits and records.
COMPARISON
How ChatSheba compares
Honest categories, not named competitors. The differences are structural, not cosmetic.
| General Chatbot | Western CRM | ChatSheba | |
|---|---|---|---|
| Arabic depth | MSA only or machine-translated | Translated, no dialects | Native Arabic + Gulf, Yemeni, Egyptian, Levantine, Maghrebi |
| Channel coverage | 1–2 channels | Email, sometimes web | WhatsApp, Telegram, website, and your own apps — one inbox |
| Setup approach | Self-serve, DIY | Services engagement, weeks to months | Done-for-you in days |
| Built for | Global, generic | Enterprise, generic | Mid-market and enterprise in MENA |
| Maker | Varies | US or EU company | Sheba — built in MENA, for MENA |
Arabic depth
General Chatbot: MSA only or machine-translated
Western CRM: Translated, no dialects
ChatSheba: Native Arabic + Gulf, Yemeni, Egyptian, Levantine, Maghrebi
Channel coverage
General Chatbot: 1–2 channels
Western CRM: Email, sometimes web
ChatSheba: WhatsApp, Telegram, website, and your own apps — one inbox
Setup approach
General Chatbot: Self-serve, DIY
Western CRM: Services engagement, weeks to months
ChatSheba: Done-for-you in days
Built for
General Chatbot: Global, generic
Western CRM: Enterprise, generic
ChatSheba: Mid-market and enterprise in MENA
Maker
General Chatbot: Varies
Western CRM: US or EU company
ChatSheba: Sheba — built in MENA, for MENA