AI customer support, built for Arabic.
Your customers speak Arabic. Your support should too.
ChatSheba is an Arabic-native AI support platform for mid-market and enterprise teams in MENA — a unified inbox across the channels your customers actually use, with 15-second response times, day and night.
- 15s response
- Bilingual native
- Done-for-you setup
- Built by Sheba
متى بيوصل الطلب؟
Order #4821 ships today by 18:00 — I've sent tracking to your WhatsApp.
Arabic support is broken in MENA.
Most tools were built in English first and had Arabic bolted on later. They handle MSA at best, and miss the Gulf, Yemeni, Egyptian, and Levantine dialects your customers actually speak. Your team bounces between WhatsApp, your website, and your own app — three places that never talk to each other. Response windows stretch from minutes into hours, and by the time someone answers, the customer has already walked away. You don't need another chatbot. You need support that speaks your customers' language, on the channels that matter, in seconds.
Answers in under 15 seconds, 24/7
Your customers get a clear, useful reply in the time it takes to set down a phone — every hour of every day, not just during business hours.
Arabic the way your customers actually speak it
Gulf, Yemeni, Egyptian, Levantine, Maghrebi — ChatSheba understands the dialect your customer is typing, not just textbook MSA.
Every channel that matters, one inbox
WhatsApp, Telegram, your website, and your own web or mobile apps — all in a single place where your team and your AI work side by side.
Workflows that learn your business
Train ChatSheba on your knowledge base, your product catalog, and your policies, then let it handle the repetitive work your team shouldn't have to.
Two dashboards. One customer conversation.
Where your team lives — a unified inbox, full contact profiles, tickets, automation, and reports, all in one place.
Manage every conversation
States, labels, priorities, filters, private notes, and bulk actions — everything your team needs to move fast without losing context.
Know every customer
Unified contact profiles with custom attributes, segments, and a full activity timeline across every channel.
Run your team
Teams, roles, agent availability, capacity limits, and a collaborative inbox with live updates and conflict prevention.
Track what matters
Real-time dashboards, response and resolution reports, CSAT surveys, and clean exports whenever you need them.
Ship faster
Canned responses, keyboard navigation, a command bar, and business-hours automation so your team spends time on the hard conversations.
Where your AI employee is trained and tuned — knowledge base, dialect tuning, automation, handoff rules, and WhatsApp templates.
Train your AI
Upload PDFs, spreadsheets, and product images. Update your knowledge base in minutes, not sprints.
Speak every dialect
Gulf, Yemeni, Egyptian, Levantine, Maghrebi — with a programmable conversational style that matches your brand voice.
Automate the repetitive
Event triggers, condition filters, and actions that assign, label, reply, escalate, or resolve without a human in the loop.
Hand off gracefully
Full conversation context preserved on escalation, with intelligent routing to the right agent or team.
Run WhatsApp campaigns
Full template lifecycle — create, submit, approve, send — with 24-hour window tracking built in.
Why ChatSheba
Done-for-you setup
We build your AI, configure your channels, and train it on your content. You don't DIY. Most of our customers are mid-market and enterprise teams who need a working system, not a toolkit.
Dialect depth, including Yemeni
Gulf, Yemeni, Egyptian, Levantine, Maghrebi — the dialects your customers actually use. Not just MSA. Written by Arabic speakers who know the difference.
Honest about what ships
Everything on this page is live today. No roadmap features on the homepage. No coming-soon labels. What you see is what you get.
Built by Sheba, built in MENA
Not a Western platform translated. Designed from scratch in Arabic, in the region, for the region. Our team speaks the same dialects as your customers.
WhatsApp Business API
Official Business API
Telegram
Bot API with rich media
Website
Embeddable widget
Your own web & mobile apps
Via ChatSheba channel API
Every channel that matters. One inbox.
BUILT BY SHEBA
ChatSheba isn't built by strangers.
ChatSheba is built by Sheba — the Middle East's dedicated AI partner. We have delivered more than 30 custom AI systems across MENA, for businesses that needed working software, not slideware.
We are founded and operated in-region. Arabic is a primary design language for us, not a localization afterthought, and every member of our team works in the same time zones as your customers.
Meet the team →- 30+ systems delivered
- 5-person team
- MENA-native
Frequently asked questions
How is ChatSheba different from a chatbot?
A chatbot answers scripted questions. ChatSheba understands your customer, reads the full conversation context, pulls from the knowledge base we train on your business, and hands the conversation to a human the moment it should. It is a support platform your team works inside — the AI is one part of it, not the whole thing.
What does "Arabic-native" actually mean?
It means Arabic was a primary design language from day one, not a translation layer added later. ChatSheba understands Gulf, Yemeni, Egyptian, Levantine, and Maghrebi dialects — not just Modern Standard Arabic. The replies sound like a person from the region, because they are written and tuned by people from the region.
What channels are supported today?
WhatsApp Business API, Telegram, your website (embeddable web chat widget), and your own web or mobile apps via the ChatSheba channel API. Every channel lands in the same unified inbox, so your team and your AI work from one conversation history.
How long does setup take?
Days, not months. We handle the build — connecting your channels, ingesting your knowledge base, training the AI on your content, and configuring your workflows. You review, we adjust, and you go live. No DIY assembly required.
What happens when a conversation hands off to a human?
The full conversation context travels with it. Your agent sees every message, every attachment, and the customer profile the moment the conversation lands in their queue. No "can you repeat that?" No cold starts.
Where does my data live?
Your data is yours. We operate with clear data boundaries per deployment, and we will walk you through the exact hosting and retention setup on the demo call so you can match it to your compliance needs.
Is it PDPL-aware?
Yes. ChatSheba is PDPL-aware — we understand the Saudi Personal Data Protection Law requirements and configure each deployment with consent, retention, and access controls in mind. On the demo call we walk through how that maps to your specific setup.
How much does ChatSheba cost?
ChatSheba is priced per deployment, not per seat or per conversation. Every setup is configured by our team for your business — your channels, your knowledge base, your team size — and we give you a clear quote on the demo call once we understand your needs. Book a demo and we'll walk through it together.